Returns & Exchanges

We want to ensure your head stays protected and comfortable, which is why we offer a 30-day return policy on all unworn helmets in their original packaging. If your gear doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds simple.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label; simply print it out and securely attach it to your original Bern packaging.

3

Ship the Gear

Drop off your package at any authorized carrier location, ensuring all original tags and padding are included inside the box to avoid processing delays.

4

Receive Refund or Exchange

After our warehouse team inspects the helmet for safety compliance, we will issue your refund to the original payment method or ship out your new size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing